How to Complain

 

We strive to always offer a great level of service at LK Performance LTD. 

However, if we do not deliver the standard of service that you expect or you have a complaint, please email us at [email protected] or contact us by Telephone: 01274 936040  (calls to this number are charged at your local rate, charges on mobiles may be higher).

 

We will usually respond to your complaint within three working days but if we can’t then we’ll write to acknowledge your complaint and tell you what happens next. We’ll keep you informed of our investigation into your complaint when there’s something you don’t already know and provide a final response. If you are not happy with our final response, or if we have been unable to resolve your complaint, you may have the right to refer the matter to the Financial Ombudsman Service: Address: Exchange Tower, London E14 9SR Tel: 0800 023 4567 (free of charge) or 0300 123 9123 (calls to this number are charged at the same rate as 01 and 02 numbers) or 020 7964 1000 (calls using Relay UK). Website address: https://www.financial-ombudsman.org.uk/ 

 

Please be aware that complaints must be referred to the Financial Ombudsman within a maximum of six months of our final response to you.

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LK Performance Ltd is a credit broker, not a lender and is authorised and regulated by the Financial Conduct Authority (FRN 670680). We do not charge you for credit broking services. We will introduce you to Finance available from a number of our partner lenders.

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