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How to Complain

 

We strive to always offer a great level of service at LK Performance LTD. 

However, if we do not deliver the standard of service that you expect or you have a complaint, please email us at [email protected] or contact us by Telephone: 01274 936040  (calls to this number are charged at your local rate, charges on mobiles may be higher).

 

We will usually respond to your complaint within three working days but if we can’t then we’ll write to acknowledge your complaint and tell you what happens next. We’ll keep you informed of our investigation into your complaint when there’s something you don’t already know and provide a final response. If you are not happy with our final response, or if we have been unable to resolve your complaint, you may have the right to refer the matter to the Financial Ombudsman Service: Address: Exchange Tower, London E14 9SR Tel: 0800 023 4567 (free of charge) or 0300 123 9123 (calls to this number are charged at the same rate as 01 and 02 numbers) or 020 7964 1000 (calls using Relay UK). Website address: https://www.financial-ombudsman.org.uk/ 

 

Please be aware that complaints must be referred to the Financial Ombudsman within a maximum of six months of our final response to you.

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LK Performance Ltd is a credit broker, not a lender and is authorised and regulated by the Financial Conduct Authority (FRN 670680). We do not charge you for credit broking services. We will introduce you to Finance available from a number of our partner lenders.

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Finance Calculator


A full range of finance options are available at checkout. Use our handy calculator to work out which option suits you. We also accept payment via Sagepay, Paypal, Visa, Maestro and Mastercard


6 Months
0% INTEREST FREE
Cost per Month
Total Payable
Cost of Credit

Spend is between
£500 - £800
for this option

10 Months
0% INTEREST FREE
Cost per Month
Total Payable
Cost of Credit

Spend is between
£800 - £1400
for this option

12 Months
APR 14.9%
Cost per Month
Total Payable
Cost of Credit

Minimum spend is
£250
for this option

24 Months
APR 14.9%
Cost per Month
Total Payable
Cost of Credit

Minimum spend is
£250
for this option

36 Months
APR 14.9%
Cost per Month
Total Payable
Cost of Credit

Minimum spend is
£250
for this option

Typical Interest Rate: .
Only available to UK residents over 18, subject to terms and conditions. Rates of finance offered in this calculator are based on this specific value and can be applied for once items are added to basket and you have completed your order. Please remember to complete your finance application at the end of the checkout process.

0% 6 months option: Total loan amount must exceed £500. This is the interest rate for customers that keep up to date with their payments, this will change if a payment is missed and revert to 18.9%.

0% 10 months option: Total loan amount must exceed £800. This is the interest rate for customers that keep up to date with their payments, this will change if a payment is missed and revert to 18.9%.

14.9% options: Total loan amount must exceed £250.

LK Performance Ltd acts as a credit intermediary and offer credit products provided exclusively by Klarna Bank AB (publ).

Klarna Bank AB (publ) is Authorised by the Swedish Financial Services Authority (Finansinspektionen) and is subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. Finance is only available to permanent UK residents aged >18, subject to status, terms and conditions apply.

Registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431.

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