Five Top Tips
- Don't book the car in for a job until your parts arrive.
- Use a reputable garage, we cannot be held responsible for any costs incurred by poor workmanship etc
- Where possible, check new parts against old.
- Where possible, check the delivery in front of the courier.
- Please check when modifying that the manufacturer’s warranty will not be infringed.
The courier tried to deliver but I was not in
The delivery driver will leave a card saying that he has made a delivery attempt.
We do ask you allow up to 3 working days for courier deliveries. If your goods still have not appeared after that time or no one has contacted you by email or telephone then please e-mail us at firstname.lastname@example.org
I have received the wrong part
If something is not right about the goods that you have received please email us at email@example.com or telephone us to let us know. All goods are sold to the manufacturer's Conditions of Sale and Guarantee. Goods specially ordered cannot be returned for credit. We reserve the right to make a handling charge on goods returned against orders correctly executed.
Track & Trace
After placing an order online, you will receive a confirmation email. Following this your order will be set to processing and then delivered once it has been despatched. After you receive the delivered notification via e-mail you will receive an email or text message from the courier with your tracking number.
I have not received an invoice
Although we carry a large range of wheels and tyres in stock we cannot have everything so in some cases if a product is being sent direct from the manufacturers, an invoice will not be included in the parcel. You should receive an invoice by mail a few days later. If you do not receive an invoice please email: firstname.lastname@example.org so we can arrange a copy.
Help my goods have arrived damaged
Very occasionally goods get damaged in transit. We always inspect the products before we pack them but after they leave our hands accidents do happen. Please sign the delivery docket with the driver 'damaged' if the outer packaging looks damaged in any way. We then ask you to inspect goods upon receipt and notify us of any damage within 24 working hours by calling us on 01274 877787 or sending us an e-mail at email@example.com.
If the goods have been damaged in transit and are faulty then we reserve the right to replace the product. We will of course arrange a collection for the damaged parts and arrange replacements ASAP. Please keep all packaging and do not try to fit the damaged parts.