Frequently Asked Questions

Want to find out more about shopping with us? From returns to product and installation queries, we’ve answered our most frequently asked questions below. If your question isn’t answered here, don’t hesitate to ask us!

Ordering & Delivery

What will happen if I miss the courier?

The delivery driver will leave a card saying that he has made a delivery attempt, along with instructions on what to do next.

What should I do if my delivery is overdue?

We do ask you to allow up to three working days for courier deliveries. If your goods still have not appeared after that time or no one has contacted you by email or telephone, please email us at [email protected].

How do I track my order?

After placing an order online, you will receive a confirmation email. Following this your order will be set to processing and then delivered once it has been dispatched. After you receive the delivered notification via email, you will receive an email or text message from the courier with your tracking number. 

I have not received an invoice - what should I do?

Although we carry a large range of wheels and tyres in stock, we cannot have everything, so in some cases if a product is being sent directly from the manufacturer an invoice will not be included in the parcel. You should receive an invoice by mail a few days later. If you do not receive an invoice, please email [email protected] so we can arrange a copy.

What happens if my goods arrive damaged?

Very occasionally goods get damaged in transit. We always inspect the products before we pack them but after they leave our hands accidents do happen. Please sign the delivery docket with the driver 'damaged' if the outer packaging looks damaged in any way. We then ask you to inspect goods upon receipt and notify us of any damage within 24 working hours by calling us on 01274 877787 or sending us an email at [email protected]

If the goods have been damaged in transit and are faulty, we reserve the right to replace the product. We will of course arrange a collection for the damaged parts and arrange replacements as soon as possible. Please keep all packaging and do not try to fit the damaged parts.

Returns

I’ve received the wrong part - what should I do?

If something is not right about the goods that you have received, please email us at [email protected] or telephone us to let us know. All goods are sold to the manufacturer's Conditions of Sale and Guarantee. Goods specially ordered cannot be returned for credit. We reserve the right to make a handling charge on goods returned against orders correctly executed.

Product Information

What are the advantages of alloy wheel upgrades?

Aftermarket alloys are typically lighter than their stock counterparts, reducing unsprung weight and improving the performance of your car. They’re also available in larger diameters and widths, allowing larger brakes and wider tyres to be installed for increased cornering performance and stopping power.

What is the lifespan of alloy wheels?

Alloy wheels have a far longer lifespan than steel wheels. When well cared for, they can last for decades - and they can be easily refurbished and restored to look as good as new. 

What are performance tyres?

Performance tyres are summer tyres designed primarily for sports driving as opposed to fuel efficiency. Compared to regular or eco tyres, they typically feature softer compounds and more aggressive tread patterns designed to maximise the tyre’s contact patch on the road.

What is the impact of performance tyres?

Compared to all-season or eco tyres, summer performance tyres offer increased grip and often deliver improved steering feel, giving you more confidence and improving your car’s cornering and braking capabilities.

Are performance tyres good for daily driving?

Although they’re slightly less fuel efficient than regular tyres (and they can be a little louder), performance tyres are perfectly well-suited to daily driving. Just bear in mind that, due to their softer compound, they may wear out more quickly than regular tyres.

What’s the typical lifespan of a performance tyre?

The lifespan of a tyre will depend on your driving style, wheel alignment settings, the brand of tyre you choose and many other factors.

What’s the best thing to modify first on my car?

This depends on your individual tastes and priorities. If you want to lower your car, we’d recommend getting a set of coilovers or an air ride kit to kick things off. Want more noise and a little extra performance? An exhaust will do the trick. If you’re not sure what to start with, reach out to our team for advice.

Installation Queries

Do you have any top tips for installing performance parts?

  • Don't book the car in for a job until your parts arrive.
  • Use a reputable garage. We cannot be held responsible for any costs incurred by poor workmanship.
  • Where possible, check new parts against old.
  • Please check when modifying your car that the manufacturer’s warranty will not be infringed.

Does modifying a car affect its value?

Potentially. Modifying a car can add to its value, provided you choose the right parts and have them installed by a reputable garage.

Is it illegal to not declare car modifications?

If you don’t declare modifications to your insurance company, you will invalidate your insurance - meaning you’re effectively driving uninsured. Always make sure that all modifications are declared to your insurance company.

What car modifications are legal?

Unless otherwise stated, all of the parts listed on our website are legal and suitable for road use.

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LK Performance Ltd is a credit broker, not a lender and is authorised and regulated by the Financial Conduct Authority (FRN 670680). We do not charge you for credit broking services. We will introduce you to Finance available from a number of our partner lenders.

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