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Ordering |
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Five Top Tips
1. Dont book the car in for a job until your parts arrive.
2. Use a reputable garage, we cannot be held responsible for any costs incurred by poor workmanship etc.
3. Where possible, check new parts against old.
4. Where possible, check the delivery in front of the courier.
5. Please check when modifying that the manufacturers warranty will not be infringed.
Shipping and Returns
We will always endeavour to deliver your order to you within 3 working
days from time of dispatch. This is provided the goods are in stock at
the time of the order unless a longer delivery period is clearly stated
on the specific product page or we telephoned or emailed you advising
you of a delay.
We do not pay for return carriage for any items whatsoever unless
they were damaged or faulty at the time of delivery. We do not refund
carriage charges whatsoever unless the item was faulty or damaged at
the time of delivery.
The courier tried to deliver but I was not in
The delivery driver will leave a card saying that he has made a delivery attempt.
Overdue delivery
We do ask you allow up to 3 working days for courier deliveries. If
your goods still have not appeared after that time please e-mail us at
orders@lkperformance.co.uk
I have received the wrong part
If something is not right about the goods that you have received please
email us at orders@lkperformance.co.uk or telephone us to let us
know. All goods are sold to the manufacturer's Conditions of Sale and
Guarantee. Goods specially ordered cannot be returned for credit. We
reserve the right to make a handling charge on goods returned against
orders correctly executed.
Track & Trace
After placing an order online, you will receive a confirmation email.
Following this your order will be set to processing and then delivered
once it has been despatched. After you receive the delivered
notification via e-mail, you can telephone us for a consignment number
if you like.
Only received part of your order?
If at the time of your order we only have some of your items in stock,
you may receive your parts at different times. This is not anything to
worry about, it just means that some parts are being sent direct from
the manufacturer to shorten the delivery time. If you do not receive
your missing parts within the next couple of days please e-mail us at:
orders@lkperformance.co.uk
I have not received an invoice
Sometimes if a product is being sent direct from the manufacturers, an
invoice will not be included in the parcel. You should receive an
invoice by mail a few days later. If you do not receive an invoice
please email: billing@lkperformance.co.uk so we can arrange a
copy.
Help my goods have arrived damaged
Very occasionally goods get damaged in transit. We always inspect the
products before we pack them but after they leave our hands accidents
do happen. Please sign the delivery docket with the driver 'damaged' if
the outer packaging looks damaged in any way. We then ask you to
inspect goods upon receipt and notify us of any damage within 24
working hours by calling us on 01274 877787 or sending us an e-mail at
orders@lkperformance.co.uk.
If the goods have been damaged in transit and are faulty then we
reserve the right to replace the product. We will of course arrange a
collection for the damaged parts and arrange a replacements ASAP.
Please keep all packaging and do not try to fit the damaged parts.
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